svip4 Privacy Policy

Last Updated: 1 January 2026

1. Introduction

svip4 ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every player who accesses our services at https://svip4.cam. This Privacy Policy ("Policy") sets out in transparent detail what personal information svip4 collects, the legal grounds on which it is processed, how it is stored and protected, with whom it may be shared, and the rights available to you as a data subject.

This Policy applies to all individuals who visit the svip4 website, create an account, or use any of our betting and gaming services. It should be read alongside our Terms & Conditions, which govern your overall use of the Platform. By registering an account with svip4, you confirm that you have read and understood this Privacy Policy and consent to the data practices described herein.

If you are a resident of Indonesia using svip4's services, please be aware that your personal data may be processed and stored on servers located outside Indonesia. By using the Platform, you acknowledge and consent to such cross-border processing as described in Section 11.

2. Definitions

• "Personal Data" means any information that identifies or could identify a natural person, directly or indirectly — including name, national ID number (KTP), email address, IP address, payment details, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing personal data. svip4 is the Data Controller for all personal data collected through the Platform.
• "Data Processor" means a third-party entity that processes personal data on behalf of and under instruction from the Data Controller.
• "KYC" (Know Your Customer) means the identity and address verification process required for regulatory and anti-fraud compliance.
• "Cookies" means small text files placed on your device by the Platform to facilitate functionality, security, and performance analytics.

3. Data Controller Identity

The Data Controller responsible for your personal data collected through svip4 is the operating entity behind the Platform, registered and licensed in the applicable offshore jurisdiction. For all data-related enquiries, the designated point of contact is:

Email: [email protected]

Please use the subject line "Data Privacy Request" when contacting us about personal data matters to ensure your query is routed directly to the Data Protection team.

4. Personal Data We Collect

svip4 collects personal data from you in three primary ways: (a) data you provide directly, (b) data collected automatically through your use of the Platform, and (c) data received from third-party service providers.

4.1 Data You Provide Directly

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, nationality, gender	Account registration & KYC
Contact Data	Email address, phone number, city / province of residence	Account registration
Identity Documents	KTP Nasional scan, address-proof document, selfie verification	KYC verification process
Financial Data	Bank account details (BCA, BRI, BNI, Mandiri, etc.), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja)	Deposit & withdrawal
Communications	Support chat transcripts, email correspondence, feedback submissions	When you contact support

4.2 Data Collected Automatically

Category	Examples
Technical Data	IP address, device type, operating system, browser type and version, screen resolution
Usage Data	Pages visited, session duration, click paths, features accessed, error logs
Transaction Data	Deposit and withdrawal history, bet history, game session data, bonus usage records
Location Data	Approximate geographic location derived from IP address (city and country level only)

4.3 Data Received from Third Parties

svip4 may receive identity verification results and fraud-risk scores from accredited KYC verification service providers. Payment processors may provide transaction status and fraud flags. This data supplements your account record and is used only for the purposes stated in Section 6.

5. Legal Basis for Processing

svip4 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to fulfil our obligations to you under the Terms & Conditions — including account management, payment processing, and KYC compliance.
• Legitimate Interests: Processing undertaken to pursue svip4's legitimate interests, including fraud prevention, platform security, product improvement, and responsible gaming monitoring, provided those interests are not overridden by your fundamental rights.
• Legal Obligation: Processing required to comply with international licensing, anti-money-laundering (AML), and counter-terrorism-financing (CTF) regulatory requirements applicable to svip4's operating jurisdiction.
• Consent: Where processing is based on your consent (e.g., optional marketing communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

6. How svip4 Uses Your Personal Data

svip4 uses your personal data for the following specific purposes:

1. Account Creation & Management: To register your account, verify your identity, and maintain your account settings and preferences.
2. Payment Processing: To process deposits and withdrawals via Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).
3. KYC & Regulatory Compliance: To verify player age (minimum 21 years) and identity in accordance with our international licensing obligations and AML/CTF requirements.
4. Fraud & Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, and prohibited conduct as defined in our Terms & Conditions.
5. Responsible Gaming: To monitor gameplay patterns for indicators of problem gambling and to action self-exclusion, deposit-limit, and cooling-off requests made through the Responsible Gaming tools.
6. Customer Support: To respond to queries, complaints, and account-management requests submitted via live chat or email.
7. Platform Improvement: To analyse aggregated usage data for the purpose of improving Platform functionality, performance, and user experience.
8. Legal & Regulatory: To respond to lawful requests from regulatory authorities, courts, and law-enforcement bodies in the applicable jurisdiction.

7. Third-Party Data Sharing

svip4 does not sell, rent, or trade your personal data. We share your data with third parties only where strictly necessary and under binding contractual data-protection terms. Categories of third-party recipients include:

• Payment Service Providers: Banks and e-wallet operators (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, etc.) receive the transaction data required to process your deposits and withdrawals. These entities operate under their own privacy frameworks and regulatory supervision.
• KYC & Identity Verification Services: Accredited third-party verification providers receive identity documents to perform automated and manual KYC checks. They act as Data Processors under svip4's instruction and are prohibited from using your data for any other purpose.
• Fraud Prevention & Security Services: Transaction data and device identifiers may be shared with specialist fraud-detection services to protect the integrity of the Platform.
• Cloud & Infrastructure Providers: Platform data is hosted on servers managed by reputable cloud infrastructure providers. These providers access data only for the purpose of providing hosting and technical services, under strict data-processing agreements.
• Regulatory & Legal Authorities: svip4 will disclose personal data to government bodies, regulators, courts, or law-enforcement agencies where required to do so by applicable law or in response to a lawful court order.

Where svip4 engages a Data Processor, it does so only under a written contract that requires the processor to implement appropriate technical and organisational security measures and to process data solely on svip4's documented instructions.

8. Cookies & Tracking Technologies

svip4 uses cookies and similar tracking technologies to operate the Platform securely and to measure performance. We do not use advertising or retargeting cookies.

Cookie Category	Purpose	Can Be Disabled?
Strictly Necessary	Session management, CSRF protection, login state, load balancing	No — required for Platform function
Performance / Analytics	Anonymous page-view counts, error tracking, performance monitoring	Yes — via browser settings
Functional	Language preferences, remembered settings, last-visited game	Yes — disabling may affect experience

You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from logging in or using the Platform's core features.

9. Data Retention

svip4 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory obligations. The following retention schedules apply:

• Account & Identity Data: Retained for the duration of your active account and for a minimum of 5 years following account closure, in compliance with AML record-keeping obligations.
• KYC Documents: Retained for a minimum of 5 years from the date of verification, as required by international licensing standards.
• Transaction & Bet History: Retained for a minimum of 5 years from the date of each transaction.
• Support Communications: Retained for 2 years from the date of the last interaction, unless related to an ongoing dispute or regulatory enquiry.
• Technical & Usage Logs: Retained for up to 12 months for security and fraud-analysis purposes, then anonymised or deleted.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be attributed to any identifiable individual.

10. Data Security

svip4 takes the security of your personal data seriously and implements a layered security framework including:

• Transport Security: All data transmitted between your device and svip4's servers is protected by TLS 1.2 / 1.3 (256-bit SSL encryption).
• Storage Encryption: All data at rest — including KYC documents, payment details, and account credentials — is encrypted using AES-256.
• Access Controls: Personal data is accessible only to authorised svip4 personnel on a strictly need-to-know basis. Access is logged and audited.
• Two-Factor Authentication: Players are strongly encouraged to enable 2FA on their accounts. Staff accessing administrative systems are required to use 2FA.
• Penetration Testing: svip4's infrastructure undergoes regular third-party security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident Response: svip4 maintains a documented data-breach response procedure. In the event of a breach affecting your rights and freedoms, you will be notified without undue delay.

No data transmission over the internet or electronic storage method can be guaranteed to be 100% secure. While svip4 takes every commercially reasonable precaution, you transmit data to the Platform at your own risk. Please ensure your own device and credentials are kept secure.

11. International Data Transfers

svip4 is operated from an international jurisdiction. Personal data collected from players in Indonesia may be transferred to, stored in, and processed in countries outside Indonesia, including the Platform's primary hosting location. These countries may not have data-protection laws equivalent to those applicable in Indonesia.

Where svip4 transfers personal data internationally, it implements appropriate safeguards to protect that data, including: contractual data-processing agreements with processors, technical security measures (encryption, access controls), and restricting processing to the stated purposes. By using the Platform, you consent to such international transfers on the terms described in this Policy.

12. Your Data Rights

As a data subject, you are entitled to exercise the following rights in relation to the personal data svip4 holds about you. Requests should be submitted to [email protected] with the subject line "Data Privacy Request". We will respond within 30 calendar days.

Please note that exercising certain rights (particularly erasure) may result in the closure of your svip4 account where the data is required for account operation or regulatory compliance. svip4 will always inform you of the implications before acting on a deletion request.

13. Minors & Age Policy

svip4 strictly prohibits access to its services by persons under the age of 21. We do not knowingly collect, store, or process personal data belonging to minors. If svip4 discovers that an account has been opened by or on behalf of an individual under 21, that account will be permanently closed, all data will be deleted (subject to AML retention requirements), and any associated winnings will be forfeited.

If you are a parent or guardian and believe that your child under the age of 21 has accessed svip4 and provided personal data, please contact us immediately at [email protected]. We will take prompt action to investigate and delete the relevant data.

14. Policy Amendments

svip4 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, operational requirements, or applicable regulations. Material updates will be communicated to registered players by email at least 14 days before taking effect, where practicable. The revised Policy will be published on this page with an updated "Last Updated" date at the top.

Continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of how svip4 handles your data.

15. Contact & Complaints

For any questions, concerns, or formal requests relating to your personal data or this Privacy Policy, please contact our Data Protection team:

Email: [email protected] (subject: "Data Privacy Request")

Live Chat: Available 24/7 via the Platform — available in both English and Indonesian.

If you are dissatisfied with svip4's response to your privacy request, you have the right to escalate your complaint to the data protection authority in the jurisdiction where svip4 holds its operating licence. svip4 will cooperate fully with any such regulatory investigation.